Dear manager,
I was told at the airport yesterday to contact you about my issue regarding missing luggage. My luggage was sent to New York instead of Tahiti where I was flying to. I came here to Tahiti for a yoga retreat. Since all of my belongings were sent to New York, I now don’t have any yoga gear. How can one do yoga in their travel clothing or especially without their yoga mat?
A yoga mat is the most important thing for anyone doing yoga. In addition, this yoga mat, the perfect shade of pink for my taste and that fits me perfectly, has been in my possession for quite some time now. Therefore, this particular model is probably not even manufactured anymore. I don’t want anything to happen to my yoga mat as it is, if you cannot tell, very precious to me.
To conclude, my vacation is ruined for the time being. Thus, I would like to have my luggage sent to me as soon as possible and the cost of my flight to Tahiti as well as the returning flight refunded. Thirdly, I would prefer my seat on the returning flight from Tahiti to be upgraded to first class free of charge, of course. My bank account number can be found in the confirmation details of the bookings of the flights. The flight information is attached below. I would hope the new ticket with the upgraded seating be sent to my email which can also be found from the attachments below.
Yours faithfully,
Karen Shmaren